30 juin 2022 à 0h00 Informatique & Télécoms Rabat 231 vues
Détails de l'annonce
We are looking for a Customer Care Manager to join Dell Services in Casablanca and shape the way we work, now and in the future.
What You’ll Achieve
- If you are a brilliant problem solver with customer care experience within a technology industry background, plus fluency in French and English, you could help Dell work smarter, faster and more efficiently.
You will :
Manage the hiring, staffing and maintenance of a diverse and effective workforce as well as be responsible for career development/planning, performance management and coaching of team members
Provide assistance with more complex customer issues and contribute on special QIM projects
Provide direction and oversight to both individual contributors and less experienced leaders
Focus on delivering a positive customer experience and resolution according to Dell standards
Interact with cross-functional groups to solve business and customer issues
Requires around 8+ years of relevant experience
Requires previous proven managerial and leadership experience
Requires previous experience in Customer Care and
Fluent written and verbal communication in English, French and Arabic and strong communication skills at a high management level
Good understanding of MERAT region model.
- Lieu de travail Maroc| Casablanca, Maroc
- Date d'expiration 27 Septembre
- Niveau de poste Manager / Responsable département
- Secteur d'activité Informatique, Télécom, Internet
- Nombre de postes 01