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30 juin 2022 à 0h00   Informatique & Télécoms   Rabat   255 vues
Détails de l'annonce

We are looking for a Customer Care Manager to join Dell Services in Casablanca and shape the way we work, now and in the future.

What You’ll Achieve

  • If you are a brilliant problem solver with customer care experience within a technology industry background, plus fluency in French and English, you could help Dell work smarter, faster and more efficiently.

You will :

  • Manage the hiring, staffing and maintenance of a diverse and effective workforce as well as be responsible for career development/planning, performance management and coaching of team members

  • Provide assistance with more complex customer issues and contribute on special QIM projects

  • Provide direction and oversight to both individual contributors and less experienced leaders

  • Focus on delivering a positive customer experience and resolution according to Dell standards

  • Interact with cross-functional groups to solve business and customer issues

Essential Requirements

  • Requires around 8+ years of relevant experience

  • Requires previous proven managerial and leadership experience

  • Requires previous experience in Customer Care and

  • Fluent written and verbal communication in English, French and Arabic and strong communication skills at a high management level

  • Good understanding of MERAT region model.

  • Lieu de travail Maroc| Casablanca, Maroc
  • Date d'expiration 27 Septembre
  • Niveau de poste Manager / Responsable département
  • Secteur d'activité Informatique, Télécom, Internet
  • Nombre de postes 01