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28 juin 2022 à 0h00   Informatique & Télécoms   Rabat   194 vues
Détails de l'annonce

Join us as an Engineer on our Field Service team in Casablanca to do the best work of your career and make a profound social impact.

What You’ll Achieve


  • As a Field Service Engineer, you will apply technical expertise, peer collaborating, diagnosis tools and analytical practices to resolve customer issues, taking care of our customer IT operations by delivering outstanding on-site support.

You will :

  • Plan and lead installation services for assigned accounts

  • Drive timely onsite services such as break-fix support and proactive maintenance

  • Keep abreast of technology and our service offerings as well as seek resolution to drive closure of complex issues

  • Solve escalated problems for customers with high expectations

  • Build and maintain relationships with other groups that impact the technical aspect for phone support (such as tool content teams and the product group)

Essential Requirements

  • Fluent communication skills in English

  • Bachelors’ degree or equivalent with more than 1 year of related experience

  • Knowledge of job-associated database, software and documentation

  • Problem solving skills with a strong technical aptitude and troubleshooting skills

  • Industry certification in Linux, Windows, VMware or Networking

Desirable Requirements

  • Relevant Dell EMC product certification at Professional Specialist Level

  • Dell EMC Proven Professional Associate Level Certification for information storage management (ISM).



  • Lieu de travail Maroc| Casablanca, Maroc
  • Date d'expiration 25 Septembre
  • Niveau de poste Débutant / Junior
  • Secteur d'activité Informatique, Télécom, Internet
  • Nombre de postes 01