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7 juil. 2022 à 0h01   Autre   Casablanca   322 vues
Détails de l'annonce

Poste :

Job summary :

Learning and Development Manager main role is to manage training and knowledge related processes in order to deliver first in class experience to customers.

Main responsibilities 

Training Management : 

  • Analysis of current training needs and preparation of new training materials based on data analysis (with cooperation with the Client)
  • Training and Onboarding organization and logistics (NH and Upskill)
  • Driving readiness activities, both onboarding and continued development
  • Evaluation of trainings’ efficiency
  • Identifying and escalating emerging issues
  • Implementation and documentation of processes
  • Analysis and optimization of current processes
  • Cooperation with SDM and OMs in order to achieve and maintain desired level of performance
  • Strong collaboration with Quality Coordinator in order to achieve and maintain desired level of performance
  • Assessment: knowledge check for QAs/Coaches/TMs

Trainers Management : 

  • Trainers Recruitment and Onboarding
  • Evaluation of trainings’ efficiency
  • Training Observation and related feedback to the trainers
Description de la société
At Majorel we design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners.
We serve customers across the world through our 69,000+ employees based in 35 countries in Europe, the Middle East, Africa, Americas and Asia in 60 languages. We support customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.
Majorel employees are differentiated by a particular kind of drive – we are always driven to go further to do the best we can every single day. We are relentless, resourceful, resilient, agile, energetic and focused and if you are too, we’ll provide you with an environment that will let you thrive.