7 juin 2022 à 0h06 Autre Casablanca 63 vues
Détails de l'annonce
Account Manager (They/She/He)
Partners & Brands, Casablanca, Morocco
About Glovo:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
Your work-life opportunity:
The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins. As an Account Manager, you will be a key role in the Glovo Partner Operations team. You will be directly responsible to build and maintain good relationships between our partners and our company. You will be liaising with the most highly regarded brands, stores, and restaurants in your city.
Be a part of a team where you will:
- Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
- Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
- Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling) .
- Ensure that Glovo has the best content by signing exclusivities with partners.
- Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
- Improve Glovo’s revenue through commission renegotiation and selling assets.
- Understand, build action plans and follow up on churned and inactive partners.
- Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
You have:
- At least 2 years of experience in high-performance account management or Business Consultancy.
- Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus. Preferably with experience in FMCG, food-hospitality or on-demand delivery industry.
- Comfortable working in a high growth and high-performance start-up with a fast pace.
- Computer literate; good knowledge of Google Docs and MS Office, Excel
- Excellent Local Language and English skills.
- Strong Commercial skills.
- Good communication and interpersonal skills
- Project management skills, highly organized and detail-oriented.
- Problem solver, data-driven with an analytical approach
- An empathetic, inclusive and curious attitude
Main KPIs:
- Partner growth GMV and Orders
- % Of orders in promo paid by partner
- Achieve other revenues from selling assets / Monetization
- Ops Kpis that affect Ux such as cancelations due to partner or Wrong or missing items
- Active Partners.
- Exclusive partners.
Main areas of contact:
- Marketing local team
- Ops local team
- Finance Local Team
- Partner support and content
- Sales local team
Experience our Glovo Life benefits:
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Enticing equity plan (if applicable)
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Top-notch private health insurance
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Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
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Flexible time off (take the time you need) and hybrid working model (own your time)
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Enhanced parental leave including nursery support!
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Online therapy and wellbeing benefit
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External learning budget
What you’ll find when working at Glovo:
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Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance
Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit https://about.glovoapp.com/
Apply
Account Manager (They/She/He)
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When you apply to a job on this site, the personal data contained in your
application will be collected by GlovoApp23, S.L. (“Controller”), which is located at
C/ Pujades 94, 08005, Barcelona, Spain. Controller’s data protection officer belongs to
the legal team and can be contacted at [email protected]. Your personal
data will be processed for the purposes of the Controller’s recruitment related
activities, which include setting up and conducting interviews and tests for
applicants, contacting previous companies where the applicant has been
employed in order to check references (upon prior consent from the applicant),
evaluating and assessing the results thereto, and, as is otherwise needed in the
recruitment and hiring processes - such may be analysing your skills for the
proposed role, The Controller may also use your data to present different roles
that may suit your interests and/or skills. Such processing is legally permissible
under Art. 6(1)(a), (b) and (f) of Regulation (EU) 2016/679 (General Data Protection
Regulation) based on the consent of the applicant by submitting the
application, as necessary for the purposes of conducting precontractual
activities, directly requested by the applicant by submitting the candidature,
addressed to analyse the possibilities of establishing a labour relation between
the Controller and the applicant, and for the legitimate interests pursued by the
Controller, which are the application, evaluation, and selection of applicants for
employment.
Your personal data will be shared with Greenhouse Software, Inc. of whom are a
cloud services and applicant tracking provider located in the United States of
America and engaged by the Controller to help manage their recruitment and
hiring processes. Accordingly, if you are located outside of the United States,
your personal data will be transferred to the United States once you submit it to
this site. Because the European Union Commission has determined that the
United States data privacy laws do not ensure an adequate level of protection for
personal data collected from EU data subjects, the transfer will be subject to
appropriate additional safeguards under either the standard contractual clauses
and/or the Privacy Shield. You can obtain a copy of the standard contractual
clauses by contacting us at [email protected]. At the same time, your data
and the inputs of the recruitment process will be stored on Google, Inc and
Amazon Web Services servers, acting as processors, both of which comply with
the General Data Protection Regulations and have a written agreement with the
Controller. Depending on the offer applied, your personal information may be
transferred to other companies of the Controller’s group for the same purposes
as established before and acting as a processor.
Your personal data will be retained by the Controller as long as needed to fulfil
the requirements of the above mentioned purposes. In case the recruitment
process does not end with the establishment of a labour relationship between
the applicant and the Controller, the Controller will retain the applicant’s data for
a period of 3 years from the date of the last communication, issued either by You
or the Controller, declaring the end of the recruitment process without sending
and/or accepting the possible offer.
Under the GDPR, you have the right to request access to your personal data, to
request that your personal data be rectified, cancelled or erased, and/or to
request that processing of your personal data be limited. In case You consider
your rights have been violated, you also have to right to data portability. In
addition, you may lodge a complaint with an EU supervisory authority.
By consenting and submitting the candidature, the applicant confirms that they
have read and are informed about the processing of personal data by the
Controller and gives the necessary consent to comply with Controller’s activities
regarding the recruitment process.
- Lieu de travail Casablanca, Maroc
- Date d'expiration 10 Juillet
- Secteur d'activité
- Nombre de postes 01
