At Teads, we value the experiences that our clients have with our brand at every step. We believe that:

• Everyone at Teads plays a role in making this experience efficient, strategic and most importantly, beneficial for our clients.
• The sum of all interactions that a client has with the Teads brand impacts their overall experience and that no detail is too small to perfect.
• By being proactive and intuitive, we can leave our clients feeling energized.
  

About The Role

As a member of the Casablanca Customer Experience team, the Customer Experience Manager, will be part of a regional team responsible for the set-up, optimization, performance and general stewardship of advertising campaigns. The Customer Experience Manager will support the Director of Customer Experience, in their account cultivation and growth efforts, managing a portfolio of 30-40 client initiatives both in a managed service and programmatic capacity. The Customer Experience Manager will also oversee the accurate tracking of data related to campaign delivery and will be responsible for timely and effective communication both to internal parties and to clients.

Outcomes

The Customer Experience Manager will be responsible for achieving the following outcomes within the first year:

Basics & Cultivation of Accounts

• Within 1 month of hire: successfully complete formal onboarding program.
• Within 3 months of hire: demonstrate ability to manage 20-30 key accounts (agency / advertisers) autonomously and utilize relationships built within the region to identify additional opportunities for account growth.
• Within 6 months of hire: represent Teads externally at agency, client and trading desk meetings.
• Within 1 year of hire: establish area(s) of expertise and project management efficiency programs and processes within that area.
  

Responsibilities

The ultimate aim of the Customer Experience Manager is to achieve the outcomes listed above. In order to achieve those outcomes, we imagine that the Customer Experience Manager will spend their time in the following ways:

Activation and Delivery

• Self-Serve campaigns management
• Assist in onboarding of customers to our self-service buying platform or DSP.
• Be lead point of contact for all client communication post-sale.
• Lead preparation for campaign activation through clear and concise communication efforts with client.
• Oversee post-sale process, including but not limited to: campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis.
• Analyze performance data to highlight key trends.
• Plan and execute multiple incremental revenue prospecting plans each quarter.
• Help internal staff development through consistent and thorough knowledge sharing exercises.
• Managed Service campaign management
• Set up the campaign via our legacy platform / buying platform
• Monitor the campaign pacing, performance, and make optimization to achieve the client KPI
• Communicate with client proactively in terms of campaign performance and work on the incremental revenue generation and post campaign analysis
• Plan and execute the end of campaign report presentation for Key clients
• Help checking internal team's campaign set up, changes to ensure no mistakes on the campaign management across the team
  

Qualifications

• Relevant work experience including AdOperations, client services, and customer experiences at a digital media agency, SSP, or Adtech company for MENA markets.
• Vast digital media industry knowledge and vested passion in understanding how trends impact day-to-day work, such as, but not limited to: Programmatic Advertising (Branding & Performance, Header Bidding and Open RTB Protocol etc...
• Has a proven track record of exceptional time management effectively plans long-term and big picture projects, while maintaining day-to-day effectiveness.
• Continually promotes and achieves high standards of quality at work, applies attention to detail to execution and constantly looks for problems to solve and ways to improve.
• Has a track-record of meeting (or surpassing) ambitious goals in a fast-paced, competitive environment over a sustained period of time.
• Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive and a creative thinker.
• Is adept at navigating the intricacies of tactical systems and processes (e.g., third party ad servers, verification vendor platforms, DSPs, Salesforce, etc.)
• Cultivates and maintains strong, productive relationships with a range of internal and external stakeholders
• Possesses exceptional written and verbal communication skills.
• Takes a collaborative approach to their work; understands the limitations of their own perspective and works hard to understand the interests/perspectives of others.
• Team player.
  

===== ABOUT TEADS ======

Teads, The Global Media Platform, is the single access point for advertisers to connect to the worlds best publishers and reach an audience of over 1.9 billion people every month.

Teads made-for-mobile ad experiences deliver the best combination of mass reach and brand safety in the market. Teads end-to-end platform provides a sustainable advertising ecosystem that respectfully connects brands to consumers. Teads demand-side, sell-side and creative technology delivers effective and engaging advertising experiences for consumers, guaranteed outcomes for brands, and ultimately powers publishers with better monetization solutions to fund quality journalism.

Teads partners with the leading marketers, agencies and publishers through a team of 850+ people in 29 countries.

We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations and gender identities