Job description summary:

Key Responsibilities

• MA capabilities expert for assigned segment
• Understands value chain of assigned segments to identify trends, needs and opportunities for Mastercard
• Has a good understanding of Mastercard Products, Services and corporate strategy
• Collaborates with frontline teams to identify customer needs and opportunities through account planning; recommends needs-based solutions in coordination with Products, Services and Marketing
• Bridges gap between Frontline sales team and product/solution expertise
• Lead CSC complex value propositions development and sale:
• Pulled into deals by CSCL when solution is complex or requires customization (e.g., requires combination of multiple products, service, or platforms)
• Works with the CSCL to identify the right squad from a solutioning perspective to ensure the appropriate expertise is assigned to a client opportunity/RFP
• Main partner to AMs and BDs in developing and quantifying value proposition for integrated, customized solutions across products / services
• Iterates with frontline teams at different stages (e.g., value proposition creation, proposal development) to ensure solution meets client-specific needs
• Develops business requirements document in collaboration with product specialists and technical architect.
• Engages relevant expertise (from Sales Specialist and Solution Specialist) within the CSC, and across other CSCs (engage other SAs assigned to other segments) as needed
• Market/segment innovation
• Creates solutions & proactively builds solutions for known market needs. Solutions across the Mastercard toolbox, knitting together assets in bundles that can be readily deployed to address key customer pain points.
• Identifies enabling partners i.e. external parties such as fintechs, for solutioning when capabilities are not present internally within MA
• Rinses and repeats successful solutions and sales approaches
• Knowledge, insights and best practice sharing:
• Shares best practices with Solution Architect community
• Provides input to the product/solution groups and segment leads to enhance their product/solution and segment strategy to meet the needs of the segment

All About You:

• Deep understanding, experience and discipline of product development, product management, consumer experience and problem solving.
• Good understanding of Mastercard products and services.
• Good understanding of technical basics, APIs, process flows. Ability to comprehend the business, market context and customer needs to drive and architect integrated and innovative solutions
• Able to architect integrated solutions by combining MasterCards products and services in ways that meet the customers key strategic needs. Deep knowledge of which solutions work in which environments.
• Highly collaborative; strong communicator, natural integrator with demonstrated ability to develop and deliver products and solutions for customer needs.
• Ability to rally and gain backing from internal stakeholders in order to build organizational support for the proposed solution.
• Demonstrated ability to analyze both quantitative and qualitative data, and derive meaningful implications and recommendations from said data