Position Overview

• We are looking for an outstanding Duty Manager/Guest Relations Manager who is passionate about turning moments into memories for our guests and ensuring that they have an exceptional guest experience.

Responsibilities

• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction

• Respond to guests needs and anticipate their unstated ones

• Expect and react promptly to guests’ requirements and inquires

• Actively listen and resolve guests’ complaints

• Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)

• Coordinate and manage communication between guests and staff

• Promote all amenities, conveniences and programs offered

• Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to

• Appraise team’s performance and produce reports

• Examine activities logbook, assign tasks appropriately and implement control schedule daily
  
  

Qualifications

• Proven working experience as duty manager/guest relations manager

• Working experience in hospitality

• Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques

• Familiarity and interest in industry’s latest trends

• Hands on experience with guest relationship management software

• Proficiency in English and French, multilingualism will be considered an asset

• Excellent problem resolution skills along with outstanding communication and active listening skills

• Ability to work flexible hours

• Highly responsible and reliable with a professional presentation

• BS degree in hospitality management, business administration or related field.

• Lieu de travail Maroc| Marrakech et région, Maroc
• Date d'expiration 04 Septembre
• Niveau de poste Confirmé / Expérimenté
• Secteur d'activité Services
• Nombre de postes 01