Role

• Reporting to the Application Support Manager – EMEA, the Application Support team are primarily responsible for Tier 1/Tier 2 support for the core business ERP system(s) across EMEA. 
• The ERP systems are undergoing a consolidation project to migrate to a single pan EMEA ERP system. ERP systems are accessed on a regular basis by approx. 1500 users in 20+ countries.

Key Responsibilities :

• Provide 2nd line support for the EMEA ERP system(s).

• Log and monitor requests for support from EMEA ERP system users.

• Respond to requests for support in accordance with company procedures.

• Work in conjunction with the system users and the Business System team to deliver solutions to meet business requirements.

• Provide 2nd line support for application processes and peripheral systems.

• Create process documentation and training material related to the ERP and application processes.

• The successful candidate should demonstrate the following skills / experience :

• Ideally 3 years + experience of supporting users on ERP Systems (Microsoft Dynamics AX highly preferably) within IT distribution / supply chain industry.

• Excellent communication skills, customer service and problem solving skills.

• Knowledge of business analysis approaches and ability to document business and system processes effectively.

• Knowledge of the following helpful, but not required:  Networking, Active Directory, SQL Server, Terminal Services, SharePoint Server.

• Ability to work as part of a team on own initiative.

• Capable of paying close attention to detail.

• Excellent work ethic with a strong sense of urgency

• A flexible approach to hours of work (may be required to work hours beyond the company standard including weekends)

• Willingness to work out of hours and weekends providing support to the business during period ends.

• Willingness and ability to learn new skills.

Hours of Work

• The company’s standard hours of work are 9.00am – 5.30 pm with one hour for lunch.  However due to the nature of the role there may be some flexibility required especially during month/quarter ends.

• Lieu de travail Maroc
• Date d'expiration 06 Août
• Niveau de poste Confirmé / Expérimenté
• Secteur d'activité Services
• Nombre de postes 01