2 nov. 2021 à 0h11 Autre Casablanca 17 vues
Détails de l'annonce
Poste :
As a Customer Care Agent on behalf of a leading company in the automotive sector, you will have to answer calls and emails with the main objective of providing excellent service in all situations (Questions, complaints, requests for advice and assistance.
Among your attributes:
- Respond to a wide variety of customer cases by phone and email
- Listen carefully to customer requests by denying them understanding
- Opt for the best route (appeal procedure) to deal with the client case
- Stay professional and calm in any situation
- Demonstrate an attitude that reflects the best possible image of the company.
Profil recherché :
- Fluency in English in formal speaking and writing
- Demonstrate experience of customer service in a call center environment, preferably in a project very focused on customer satisfaction.
- A mastery of customer relationship management techniques (CRM)
- Relational ease
- Lots of calm and self-control
- Know how to demonstrate a high level of empathy and understanding of the discourse and the need of the interlocutor.
Like all positions in our company, this position is open to people with disabilities as well.
Description de la société
Acticall Sitel Group
Notre performance opérationnelle repose sur une culture du Rendre Service portée par nos équipes à tous les niveaux de l’entreprise. Elle se vit au quotidien au travers des partenariats avec nos clients et dans nos interactions avec leurs clients.
Être audacieux, construire la confiance, travailler ensemble et enchanter ses clients ; sont nos principales valeurs.
