Poste :

• Provides clear direction and guidance to ensure consistent achievement of key performance metrics
• Evidence of effective interpersonal, coaching, and leadership skills
• Provides clear direction and guidance to ensure consistent achievement of key performance metrics
• To continuously evaluate the skills and competences of your team by partly determining what are their improvement areas through continuous learning (To be defined with the learning department)
• Working actively towards hitting the key performance indicators
• To daily generate reports and statistics as agreed with the client and project management
• Working with the management project and quality team to improve key indicators like absenteeism, attrition, quality ...etc

Profil recherché :

• A diploma in the following fields: Commerce, Marketing, communication...etc.
• Having at least two years seniority as a team manager in the call centers industry
• Excellent English verbal and written communication skills
• Charisma, integrity, Challenge spirit, leadership, communication and management skills are all necessary qualities that can guarantee a successful path

 Comme tous les postes de notre entreprise, ce poste est ouvert aux personnes en situation de handicap ou mobilité réduite