About JLL

Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!

Essential Duties And Responsibilities

• To take responsibility for developing and implementing appropriate processes and procedures for FM services that are appropriate and tailored to the needs of the portfolio in accordance with the JLL Business Management System
• To be responsible for ensuring all staff and contractors are aware of, and comply with, their responsibilities under the contract with particular emphasis on the critical agreed SLAs and KPIs agreed with TCCC.
• To establish effective lines of communication with TCCC staff across all managed sites and ensures service standards meet (at a minimum) or exceed TCCC expectations.
• To review performance and financial statistics for his/her sites working with his/her team to check, audit, and resolve any problems that arise.
• To ensure delivery of all monthly management reports to the client, take responsibility for the account financial results, and support the development of the annual budgets
• To establish close working relationships with Service Partners, co-ordinate feedback on their performance and to ensure service providers overall performance can be monitored and managed.
• To interact and communicate with, and visit the teams and his/her sites when required, on a regular, planned and ad hoc basis to ensure TCCCs needs are being met and to appraise the performance of the team.
• To ensure all staff and Service Providers are fully aware of, and operate within, the JLL Business Management System.
• To introduce initiatives and encourage a continuous improvement philosophy across his/her sites acting as a point of co-ordination and communication.
• To keep up to date on modern FM 'best practise' making recommendations to the management team and TCCC where appropriate.
• To liaise with the client and any appropriate specialist resources regarding any project work, and assist with local events.
• Accountable for ensuring all staff and contractors operate in compliance with JLL Health, Safety, Security & Environmental policies and procedures and with corporate, local, national or regional HSSE legal requirements.
• Respect and implement all permit & legal requirements and conduct and assist site inspections and evacuation exercises.
• To ensure that all staff directly or indirectly employed on the contract performs their duties in a way that causes minimum disruption to the staff of TCCC and their customers, respecting and enhancing the reputation of TCCC within the local or wider community.
• To develop and maintain JLL and support TCCC Business Continuity and contingency plans for their sites to ensure JLL can continue to deliver all services to TCCC and can adequately support TCCC in the event of an occurrence.
• To contribute to TCCCs annual FM objectives.
• Other duties as assigned.
  
  

Additional Duties And Responsibilities

• Accountable for budget development and management relating to all sites under control
• Ensure planned spend equates to actual spend
• Full variance analysis carried out monthly detailing reasons and implementing corrective actions for variances
• Complete annual appraisals and identify training needs where required to develop staff and maintain compliance to statutory legislation.
  
  

Key Performance Measures

• Provide superior client service
• Provide superior employee management
• Contribute to growth of company
• Enhance own professional and personal skills
• Meet assigned financial targets
• Compliance with Health and Safety legislation
  
  

Skills

• Excellent communication, negotiation, analytical/financial skills
• Excellent organisational and customer service skills required.
• Demonstrated leadership skills to effectively manage senior level decision makers, key client interface, key contractor, and business administrative support.
• Effective track record of successfully managing contracted service provider(s)
• Strong mechanical aptitude to effectively understand building systems, operations and construction.
• Strong interpersonal and relationship building skills with training experience to guide multifunctional teams.
• Ability to balance the integration of the requirements and terms of JLL policies and procedures with those of the corporate customer.
• Demonstrated ability to be flexible and work well both independently and in a team environment.
• Demonstrate the ability to effectively manage multiple projects and assignments under severe time constraints and changing priorities.
  
  

Competencies

• Client relationship management is essential for this role
• Regular interaction with landlords, tenants and neighbours will be required
• Excellent PC skills, proficient in Microsoft Word, Excel, PowerPoint, Power BI and Outlook
• Knowledge of enterprise help desk and financial system (e.g. Oracle) for cost control management
• Ability to analyze data, identify trends and take corrective actions
  
  

Experience

• Minimum of 10 years experience within Facilities management and with working with external providers preferably in your assigned region.
• Minimum of 3 years experience within safety/prevention
• Experience in the consumer product sector with FM is preferred for this role
• Previous successful experience of managing the operational change process on a substantial private sector FM contract involving an outsourced solution
• Previous experience in the running of business critical facilities
  
  

Qualifications

• Bachelor's Degree in Engineering (preferred), Business or Finance, and/or equivalent combination of education, training, and experience. Masters degree a distinct advantage
• Fluency in English, French and Arabic if located in Northern Africa. Fluency in English and Afrikaans if located in South Africa
• Any other language is an asset.
• Regular travel may be required
  
  

What You Can Expect From Us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We cant wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.