Responsibilities

• Interface with customers and sales representatives to handle both pre-sales and post-sales service function
• Provide outstanding customer service to improve customer satisfaction and relationship.
• Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
• Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
• Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.
• Develop knowledge about each customer’s business model and requirements.
• Maintain competent understanding of company’s products, their functions and alternatives.

Stake-holders and Communication :

• Customers – Inform, Explain, Influence

• Team Leader – Inform, Explain

• CCC teams – Inform, Influence, Explain, Negotiate

• Related CS&Q Managers – Inform, Explain

• Related Sales, Services, Marketing, Project Execution, GSC Managers/Teams – Inform, Influence, Explain, Negotiate

• Any leader that may contribute to solve Customer issues – Inform, Influence, Explain, Negotiate

• Key Account Manager, Strategic Account Executive – Inform, Influence, Explain, Negotiate
  

Qualifications

Requirements :

• Education: Bachelor’s Degree

• Skills :

  • Fluency required in frensh

  • PC skills (Microsoft, Windows)

  • Strong verbal and written communication skills are required

  • Demonstrate a flair & understanding of customer support issues, flexibility and an ability to learn quickly;

  • Excellent problem solving abilities, aptitude to understand and explain tinformation, interpersonal, communications and time management skills;

  • Ability to develop and maintain customer rapport;
    
    

Schedule :

• Full-time.

• Lieu de travail Maroc| Casablanca, Maroc
• Date d'expiration 13 Juillet
• Niveau de poste Confirmé / Expérimenté
• Secteur d'activité Informatique, Télécom, Internet
• Nombre de postes 01