The Position

• We are looking for a passionate and dedicated professional to join our peaceful paradise at Amanjena. Leading a team of 3, this is a strategic role responsible for all matters relating to employee relation, training & development, recruitment, engagement & retention and compliance to labour law, and HR administration. 
• The position supports the General Manager and Department Heads in all decision relating to people matters for the luxury hotel property. The role helps to drive organisational performance on the objectives of:

• Quality through effective recruitment, development, and engagement of capable and motivated team members

• Performance through robust performance management, reward and recognition

• Compliance through compliant and efficient HR Operations, policies & procedure

RESPONSIBILITIES

• Prepare the hotel HR budget and business plan 

• Manage all vacancies and recruitment function, in line with budget requirements, reviewing where necessary in line with operational needs 

• Manage all activities for sourcing & recruitment, including liaising with management team for needs assessment, advertising, conducting interviews etc.

• Represent the HR Department at the daily department head briefing

• Coordinate all matters of employee work permits and visas

• Ensure that all Human Resources administration procedures are carried out in accordance with labor law 

• Ensure that all timekeeping records/personnel changes are completed, accurate and submitted to payroll on time

• Coordinate and/or conduct departmental training in conjunction with departmental managers

• Coordinate, control and inspect the heart of the house to ensure it is of the highest possible standard of cleanliness and order (staff accommodation, changing rooms, canteen area)

• Coordinate staff transportation

• Coordinate employee wellness, safety and security programs

• Conduct needs analysis, develop, implement, and monitor training programs and materials

• Support department managers in their efforts through proper staffing and training of employees

• Encourage a good standard of employee conduct and behavior and coordinate disciplinary procedure as and when necessary

• Check staff grooming

• Ensure appraisals are carried out within Company policy and review all appraisals for follow up on development needs, if required

• Ensure communication of key messages to all employees

• Plan, coordinate and execute employee activities and team building events, including periodic staff dialogue session, annual staff party, farewell party, community services etc.

• Coordinate employee recognition programs E.g.: Employee of the Month, and other staff incentives as instructed by General Manager

• Promote employee communication activities and channels, to encourage and enable feedback from employees

• Maintain a positive relationship with staff delegates and ensure any grievances are monitored, recorded and resolved

• Follow up legal cases with lawyer

• Oversee the day-to-day HR operations and the workflow of the department

• Develop and maintain confidential departmental employees and associated files, documents, pay scale details and/or other important databases

• Coordinate and control the monthly HR reports

• Support Head Office HR initiatives

• Attend the HR monthly call with Head Office

• Facilitate the obtaining of administrative authorisations 

• Participate in the rotational Manager-on-Duty program

• Perform other duties as requested by General Manager

QUALIFICATIONS

• Self-starter who loves People, and Service

• Minimum of 3 years’ experience as Human Resources Manager or similar role in a luxury service environment

• Positive, engaging and passionate

• Exceptional people skills, compassionate host

• Very service oriented, seeking to constantly exceed guest expectations

• Very high attention to detail

• Organized, manage time wisely and work independently, ability to work under pressure

• Excellent communication skills, both written and verbal

• Sensitive to cultural nuances

• Hands-on experience with HRIS and payroll software

• Good knowledge of labor legislation

• Professional appearance and mannerism

Benefits :

• Excellent growth and progression opportunity as a HR professional

• International exposure and opportunities to work abroad as taskforce

• Opportunity to work with top talents in hospitality industry

• Spacious and bright work environment, located on our luxury property

• Complimentary room nights at one of the AMAN properties.

• Lieu de travail Maroc| Marrakech et région, Maroc
• Date d'expiration 26 Juin
• Niveau de poste Confirmé / Expérimenté
• Secteur d'activité Services
• Nombre de postes 01