21 sept. 2021 à 17h08 Autre Tanger 160 vues
Détails de l'annonce
Poste :
Key Responsibilities:
- Supporting all users in full Mavim and Confluence functionality to improve user experience
- Participation in PDM community calls as system SME
- Ownership of weekly user support calls
- Point of contact in resolving user issues
- Log future enhancement requests from users
- Create and manage user requests/issues from JV terminals
- Process landscape setup and support
- Managing Mavim/Confluence knowledge base
- Quality control of Mavim process landscapes
- Problem solving and issue identification
- Report generation and trouble shooting
- Log escalation tickets in SNOW (Service Now)
- Reporting to IT Product Owner
- Assisting Global Business Process Owner as needed
- Create Power BI dashboards for tracking progress
- Ad-hoc help as required
- Ad-hoc terminal visit for training, travel as needed to terminals for training on site
- Prepare training materials / videos help document
Profil recherché :
Who we are looking for?
- Experienced with industry experience working on software applications and products
- Bachelor's degree or equivalent in Computer Science,
- Excellent written and verbal skills in English and ability to collaborate well with people at all levels of the organization
- Strong customer centric ethic
- Strong willingness to learn and take initiative
- Innovative problem solver
- Flexibility and agility for change
- Understanding of standard terminal setup/business processes a plus
- Knowledge of Atlassian product suite a plus
- Microsoft BI knowledge is a plus
- Spanish language fluency is a plus
