Join us as a Manager on our EMEA GBS Consumer Sales Operations team in Casablanca to lead our combined Sales Order Management function that include both Sales Recovery Management and Cancel/Rebook activities.

What you’ll achieve

• As a Sales Operations Manager, you will direct a team of Sales Support Analysts, who enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. You will play a meaningful role in meeting customers’ needs, as well as focusing on influencing and delivering a positive customer experience according to Dell standards and vision.
• You will build positive relationships, ensuring an outstanding experience for both our customers and our sales teams.

You will :

• Hire, manage and develop a diverse and effective team of Sales Operation professionals

• Focus on delivering a positive customer experience, maintaining Dell standards and vision

• Oversee operational support for customers and partners in the related segment

• Provide guidance and strategy on customer order problems and deliver solutions

• Manage against KPI’s and business metrics with strong ability to communicate effectively and efficiently with Senior Management

Take the first step towards your dream career

• Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 2 to 5 years of related experience in a professional role : Customer-facing or Finance/Analytics or Sales Operations

• Ability to lead, motivate and direct a team

• Strong knowledge of Business Process Improvement and strategic planning abilities

• Good knowledge of key sales and management reporting tools

• Good customer focus, with strong work ethic and capability to work under stress with calmness and composure.

• Lieu de travail Casablanca, Maroc
• Date d'expiration 16 Mai
• Niveau de poste Confirmé / Expérimenté
• Secteur d'activité Informatique, Télécom, Internet
• Nombre de postes 01