Your Main Duties

• Lead the service team’s readiness for implementation of Salesforce Field Program

• Complete pre-implementation assessments to start onboarding of new local service teams

• Provide a gap analysis between current / future states and identify potential pain points

• Manage data analysis & migration from multiple systems (including SAP, Oracle, Bahn, Lotus Notes, Siebel C360)

• Create and follow Organizational change Management roadmaps for pre/post go live to support local service teams

• Identify & communicate accordingly with key local stakeholders

• Define how the new change will affect the end user

• Create “what’s in it for me” messaging for each end user profile to support system adoption

• Provide regular status updates to stakeholders to ensure alignment

• Support creation of training materials and training of local “super users”

• Ensure proper knowledge transfer of system and processes to the local service teams

• Create feedback mechanisms to ensure best practice

• Ensure program sponsors and steering committee members are kept informed

• Work closely with the RBPO to highlight design gaps & support with solutioning

• Gather feedback and articulate local service team questions/concerns during implementation phase

• Propose enhancement options to the Salesforce design

• Explore opportunities for external system integration

• Analyze potential design change Vs business process change to minimize customization and maintain scalability of solution Track, oversee & report on progress of the current implementation project

• Evaluate user adoption of new system and processes

• Provide support as the single point of contact during project warranty post go-live

• Capture lessons learnt to improve future implementations

Qualifications

What we are looking for :

• Business/IT/Technical education

• 3-5 years of experience of IT project management and implementation is essential

• Previous experience of field service system deployments is essential

• First-hand practical experience within Field Service would be useful

• Understanding and experience of agile/SCRUM methodology

• SCRUM master certification would be beneficial

• Salesforce certification/experience would be beneficial

• SAP ERP / Oracle 11i / Siebel C360 knowledge would be beneficial

• Communication – excellent written & verbal skills to ensure effective communication to all levels of stakeholders across EMEA service business

• Organizational Change Management – creating OCM roadmaps & regular communications for each deployment & overall program level

• Project Management - ability to execute multiple projects simultaneously and complete projects with tight deadlines

• Integration – understanding of field service business requirements from applications and integration between enterprise level systems (Salesforce FS, SAP ERP, PDH, TPH, etc)

• Scheduling & Prioritization – prioritizing roll-out requirements with local service teams

• Self-starter – ability to proactively take on new challenges with enthusiasm and confidence

What We Offer

• Permanent contract in fast growing global company.

• Excellent working environment – safety and ethic are really important for us.

• Culture & Values – Eaton is more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day.

• Learning & Development – We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.

• Wellness - Wellness at Eaton is more than a program, it’s about changing the environment by offering.

• Lieu de travail Maroc| Casablanca, Maroc
• Date d'expiration 13 Août
• Niveau de poste Confirmé / Expérimenté
• Secteur d'activité Distribution, Commerce
• Nombre de postes 01