We are pleased to announce an incredibly exciting opportunity to join our Commercial team in CMN, Morocco as Senior Reservations and Ticketing Agent.

Your role : 

• A Senior Reservations and Ticketing agent will be involved in the following:
• Making and confirming reservations for passengers, selling tickets for the airlines.
• Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue.
• Assist passengers requiring special assistance to board or depart.
• Issue tickets and PTA`s, quoting correct fares and tariffs to ensure maximum customer satisfaction whilst minimizing complaints on a daily basis.
• Perform a detailed daily flight firming check to maximize flight utilization and reduce “no-shows” on a daily basis.
• Assist mishandled passengers such as NOREC and DNBs to minimize passenger complaints on a daily basis.
• Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis.
• Initiate and promote QR product and services to generate additional revenue at each opportunity on a daily basis
• Join us as we dare to achieve what’s never been done before.

Qualifications

• Relevant College or University qualification

• 3 years of job related experience

• Excellent communication skills with fluency in English language.

• Through knowledge of special rates / offers / promotions.

• Proven ability to manage room sales with due regard to the Revenue.

• Ability to adhere to Management Policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken.

• High potential individual willing to be trained/learned.

• Demonstrates Quality Consciousness.

• Lieu de travail Maroc| Casablanca, Maroc
• Date d'expiration 20 Septembre
• Niveau de poste Confirmé / Expérimenté
• Secteur d'activité Services
• Nombre de postes 01