LOCATION

• This position is located at our property Amanjena Marrakech in Morocco.

Responsibilities

• Providing a unique experience and service to all Aman Spa guests

• Provide detailed consultations with Aman Spa guests to ensure their wellness experience during their stay is personalized

• Overseeing all departmental functions including short and long term planning, as well as day-to-day operations

• Ability to provide our guests with a variety of treatments at short notice

• Direct and manage guest service standards which are consistent with the Aman philosophy

• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction

• Manage the Spa in the most efficient way, maximizing Spa occupancy and/or revenue in order to surpass budgeted objectives

• Maintain key contacts within the Spa industry to ensure a continued high profile of the Aman Spa within niche markets

• Recruit and develop specialist Spa staff

• Ensure constant compliance with company policies, and legal requirements

• Ensure adherence to guest service standards within established departmental policies and procedures

• Respond to guest service interactions in a professional and timely manner, achieving positive resolutions

• Evaluate staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible and monitors compliance of full time equivalents (FTEs) per department policy

• Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction

• Be knowledgeable of resort information to answer guest inquiries

• Identify and report defects throughout the Spa

• Ensure Spa property and equipment is properly used and maintained

• Protect and utilize Spa assets in a responsible and professional manner

• Review month to month financials and reports to determine gain or loss in profit margin and determine how to correct or justify. Must also manage monthly activity of all inventories and monitor departmental expenditures

• Supervise staff to ensure they adhere to company policies and procedures as well as being alert to their duties and responsibilities

• Coordinate and conduct performance appraisals of the Spa staff in accordance with property and company guidelines and procedures

• Conduct regular staff meetings to ensure that communication is strong

• Create roster for staff

• Be responsible for improvements required in operations 

• Any other duties as required

Qualifications

• Five years experience in Spa Operations

• Minimum three years of managerial experience in relevant field

• Strong strategic planning, project management skill and superior decision-making while managing multiple priorities

• Demonstrated ability to work in a fast-paced and demanding environment, maintaining a professional attitude to deal effectively with guests, management and employees

• Professional appearance and demeanor

• Must be willing and able provide guests with a variety of spa treatments

• Proficiency in English and French, multilingualism will be considered an asset.

• Lieu de travail Maroc
• Date d'expiration 28 Mai
• Niveau de poste Confirmé / Expérimenté
• Secteur d'activité Services
• Nombre de postes 01