Poste :

- Service Design: Create blueprint or specification for an IT solution.
- Service Transition: Build new IT solution (e.g. customizing and developments) triggered by Incidents, Changes, Problems or Projects. Coordinate and steer others (developers, external/internal consultants) within area of responsibility (e.g. workpackage, function etc). Align with requester (e.g. key user) for testing and quality assurance, support of deployment and provide proper documentation.
In case of being a Project or Change Lead (= overall responsible) ensure proper handling of scope, quality, time and budget. Do inform the assigned Change Manager about progress and status according to IT-AM framework; update Service Now in time (e.g. status reports) in given times as agreed within the IT-AM.
Communicate and align with requester and stakeholder as overall contact person, use escalation procedure in case of disagreements.
Actively gain knowledge in the assigned area if any changes appear or if a new process is implemented. Support in review a changed / new documentation. Create a documentation if needed and ensure that this stored on a central storage as defined.
2nd and 3rd level support of service operations for Incidents and Problems
Take over 24/7 on-duty support where needed (in allignment with SOM).
 

Profil recherché :

Level of studies : Master’s degree in Business Administration or IT

Required qualifications : ITIL Certificate

                                           SAP Certification in PP area or similar
Experience : Minimum 2 year’s experience in similar area
Others : Fluent English
               Knowledge in Manufacturing Operation, SAP Logistic & Production Modules, MES Solutions, Quality Systems, Plant Maintenance, ITIL knowledge, Project Management capabilities