Poste :

SUMMARY OF RESPONSIBILITIES -

Sitel Rabat is looking for an experienced Team Manager for a project involving a reputable enterprise. As a Team Manager, you role will be to:

Ensure that calls are handled professionally.
Provide direction and guidance to guarantee the consistent achievement of key performance metrics.
Achieve, measure, report, and communicate metric goal attainment for assigned team.
Ensure accurate and timely communication of client and campaign issues to Manager Site Operations.
Consistently achieve goals for the number of call monitoring per week and scores for an assigned team of customer service agents.
Coach, mentor and develop agent team for skills expansion and promotional opportunities.
Perform other duties as assigned.  

Profil recherché :

QUALIFICATIONS -

• Fluent in English (excellent oral and written communication skills) as you will be required to handle meetings with top management based in the USA
• Minimum of 2 years as team manager, in a call centre environment.
• A degree in the following fields : Commerce, Marketing, Communication...etc.
• Charisma, integrity, a spirit of challenge, leadership, communication and management skills are all necessary qualities that can guarantee a successful career.

Like all our company's positions, this position is open to people with disabilities or reduced mobility. If you have what it takes to succeed and bring value, this opening is for you!