Casablanca, Morocco

At Dell Technologies, world-class service doesnt end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If theres an issue with a customers product, well analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Agent- French Speaker on our team in Casablanca.

You Will

Key Responsibilities:

• Assure full ownership on customer repair requests, monitor and track requests to ensure accurate solution
• Meet and exceed SLAs in providing support to our Internal & External customers
• Gather all proper information necessary and create a quote for customers meeting the revenue and CX goals
• Effectively prioritizes multiple demands and autonomously manages calendar and time allocation
• Focus on delivering a positive customer experience according to Dell standards
  

Essential Requirements

• Fluent in French, English is a plus
• Good technical knowledge
• Customer focus and do the right thing mindset
• Excellent communication and analytical skills
• Ability to handle stressful situations
  

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and playproviding customers with the industrys broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

Job Id: R074276Job Function: Product Services