Join us to do the best work of your career and make a profound social impact as a Technical Support Agent- Italian Speaker on our team in Casablanca.

Key Responsibilities :

You will :

• Assure full ownership on customer repair requests, monitor and track requests to ensure accurate solution

• Meet and exceed SLAs in providing support to our Internal & External customers

• Gather all proper information necessary and create a quote for customers meeting the revenue and CX goals

• Effectively prioritizes multiple demands and autonomously manages calendar and time allocation

• Focus on delivering a positive customer experience according to Dell standards

Essential Requirements :

• Fluent in Italian, basic English

• Good technical knowledge

• Customer focus and “do the right thing” mindset

• Excellent communication and analytical skills

• Ability to handle stressful situations.

• Lieu de travail Maroc| Casablanca, Maroc
• Date d'expiration 29 Mai
• Niveau de poste Débutant / Junior| Jeune diplômé
• Secteur d'activité Informatique, Télécom, Internet
• Nombre de postes 01