Join us as a Technical Support Intern on our Product Services team in Casablanca to do the best work of your career and make a profound social impact.

You will :

• Provides first Level Technical Support on Dell supplied products and/or peripherals

• Identifies and resolves issues affecting customer client systems

• Monitors and tracks issues to ensure accurate resolution.

• Uses troubleshooting techniques and tools to identify technical defects/issues

• Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions

Essential Requirements

• Here’s what we are looking for with this role :
  

• Bachelors degree or equivalent in IT, hardware or software obtained in the last 12 months

• Fluency in French and English ( Italian or German would be a plus)

• Excellent telephone and customer handling skills

• Ability to deal professionally with demanding customers

• Ability to learn new products and technologies.
  
  

• Lieu de travail Maroc| Casablanca, Maroc
• Date d'expiration 11 Septembre
• Niveau de poste Jeune diplômé
• Secteur d'activité Informatique, Télécom, Internet
• Nombre de postes 01