The Position 

• It’s time to take your love of travel and put it to work. 
• As a Transfer Coordinator with Intrepid you will provide administrative support to the Reservation Manager for the successful management of Transfers bookings function in Marrakech.
• This includes liaising with operators, making transfers bookings & cancellations and covering the transfers emergency phone and inbox.
• This role will also work closely with the Operations Department to assist in the successful running of arrival and departure transfers and the Sales Department assisting with external brands transfers reservations. 

• This is a full-time permanent position based in our Marrakech office.
• We believe vaccines play critical role in the safe return of travel. To ensure our workplaces are safe, we require proof of Covid-19 vaccination when you work from an Intrepid office, attend company events or travel on trips.
• For those who can’t provide proof of vaccination or a medical exemption, we may offer the option for remote work. 

You’ll be responsible for :  

• Overlooking Transfers bookings shared inboxes, coordinate with the rest of the team to ensure that all bookings, enquiries, and issues are actioned in a timely manner 
• Report any transfers issues to tours operators and follow up complaints and any required refunds 
• Ensuring excellent customer service to external customers and internal customers
• Assist the Reservations Manager with specific tasks or projects as required 
• Understand Intrepid Group’s Purpose Beyond Profit philosophy and contribute to the achievement of the social, environmental and Intrepid Foundation goals as set by IG each year 

Some of the essentials you’ll have are : 

• Travel experience in Morocco and a passion for travel
• Outstanding organizational and customer service skills with attention to detail
• Experience in analysis and creating reports
• Strong knowledge and experience of Microsoft Word and Excel
• Ability to communicate in English and French
• You’ll be responsible, reliable and honest and can work independently and collaboratively with a team and share Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility.     

What it’s like to work for Intrepid :  

• With over 70 nationalities working with us and a commitment to breaking down barriers, Intrepid supports a culture where people can be themselves.
• Our team reflects the diversity of our customers and communities we visit, and we encourage applications from people of all backgrounds, including LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions. 

Our employees globally are entitled to :  

• Flexible work policy – Work from home, remote, flex hours -We will work with you to keep a work-life balance 
• Experience Intrepid with a FOC holiday, future holiday discounts with paid travel leave + more
• Mental Health support services, free confidential counselling through our Employee Assistance Program
• E-learning, career progression, and internal mobility, we love to see our people succeed and will do our best to support you along the way 
• 20 hours of volunteer leave is available every year to make a difference towards causes that are important to you.  

• Lieu de travail Maroc
• Date d'expiration 04 Juin
• Niveau de poste Débutant / Junior| Confirmé / Expérimenté
• Secteur d'activité Services
• Nombre de postes 01