We are hiring a highly skilled IT supervisor that should be comfortable with Hospitality systems (PMS, POS, SPA, Wifi )
should justify at least 2 years in IT Hospitality helpdesk ,
in order to be able to assist our Guests and Admin users with their IT needs .

Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.
Assist in ensuring critical systems in the Resort,PMS,POS, Call Accounting, Internet, PABX, Staff communications, and other Technology installed within the property that are available twenty-four (24) hours per day.
Assist with establishing and maintaining user procedures and hardware familiarization for all systems.
Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
Assist with ensuring effective support for other systems, including back office, Concierge and human resources applications and any other at the property.
Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
Assist in the co-ordination of new acquisitions and major projects as required.