Join us as a Technical Support Engineer on our CSG team in  Casablanca to do the best work of your career and make a profound social impact.

What you’ll achieve

• As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

You will :

• Resolve issues while working closely with multi-functional teams
• Provide feedback to Engineering for improving product quality and reliability
• Determine priority levels while negotiating and setting expectations with customers
• Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
• Drive excellence through quality closures and proper escalation of issues

Take the first step towards your dream career

• Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 3 to 5 years of experience in a previous technical support role

• Experience in Premium or knowledge is a plus

• First-rate interpersonal skills, phone etiquette and work ethic

• Ability to work under pressure with calmness and composure

• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Desirable Requirements

• Data center experience.

• Lieu de travail Maroc| Casablanca, Maroc
• Date d'expiration 18 Juin
• Niveau de poste Confirmé / Expérimenté
• Secteur d'activité Informatique, Télécom, Internet
• Nombre de postes 01