Poste :

Efficiently promotes and executes the day-to-day Air Arabia sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs customers’ inquiries and complaints in the right channel to enhance the customers’ experience and ensure their satisfaction.

?The job holder handles his/her duties within the framework of responsibilities and boundaries identified with this role and in accordance with standard practices.

?Consults with Supervisor/Manager on any non-routine action prior to executing; all duties shall be performed thru proper channel and in compliance with adopted policies and procedures.

Key Result Responsibilities:

1. Works on promoting Air Arabia sales and customer activities as per guidance of Supervisor/Manager and in line with the policies and procedures, these activities include but not limited to tickets, packages, holidays, visas, insurance, car rental, etc.
2. Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system.
3. Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her.
4. Follows up on all updates and new products or systems introduced by the company to maintain solid and proper knowledge of the company’s services and products.
5. Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas, and air rewards. Educates customers on all new promotions, campaigns, special offers, and refers them to specialized personnel when needed.
6. Establishes contact with current and potential customers to recover/enhance sales and build trust and credibility at customers’ level. Participates in outdoor promotions and sales blitz to promote the companys products and corporate image.
7. Responds to all customers’ inquiries and handles/directs their complaints raised by visits, calls, emails, etc. immediately and effectively ensuring a positive image of Air Arabia is always reflected.
8. Handles all customers in a friendly welcoming attitude and refrains from any attitude that might lead to customer dissatisfaction.
9. Communicates with airport team and visa check team to coordinate check-in procedures and formalities with assigned parties whenever required.
10. Notifies customers with any changes or modifications on the flights such as delay, cancellations, others, etc.
11. Processes /monitors visa applications and cancellations thru the proper channel in line with the Air Arabia general policies and procedures.
12. Maintains the company’s property such as publications, brochures, equipment, office, waiting area, etc. in a good condition keeping in mind the Air Arabia corporate image.
13. Performs other duties as required by the Supervisor/Head of Sales Shops.